Privacy policy

Commitment to Data Protection and Privacy

The EGGMANN FREY AG appreciates your interest in our website and because we take the protection of your personal data very seriously we only process data in accordance with the GDPR General Data Protection Regulation applicable since May 25, 2018.

This regulation aims to make the processing of personal data more clear, giving everyone a great control over their data, even only applicable to EU citizens. The EGGMANN FREY AG Data Protection Policy describes how we collect, use, share and process the personal data of those who visit us and our customers.

In any situation or use, the user may always remove their personal data from our database and should contact us and the person responsible for the processing of data through the following address mail (dpo@eurolines.ch).

Also at any time any user or client of EGGMANN FREY AG may withdraw the consent given for the processing of their personal data; you may access your personal data and request rectification or deletion of the same to EGGMANN FREY AG or any third party that has had access to them. Our customers also have the right to be informed of the existence of any automated processing of personal data.

If EGGMANN FREY AG decides to change any of the resolutions of our privacy policy, we will inform you through an advertisement placed on our website.

Data Processing

When you visit the EGGMANN FREY AG website, we can request personal identification data. This information is necessary for you to benefit from our services, be informed about promotions and products that you may be interested in, to fill out the information request, make any reservations and payments or to improve the experience of our clients when visiting our site. This information is requested and collected when you enter our website; when you register in your personal area; when you make payments and in many other situations in the course of your interaction with the information on the website.

The EGGMANN FREY AG only processes the personal data voluntarily entered by the each user, for example – name and surname, address, date of birth, country of residence, mobile phone, email, bank account or credit card if collected with the consent of the User / Client and only for what is strictly necessary to give requested information, making reservations and / or purchase of our services. The EGGMANN FREY AG does not keep personal data for longer than necessary for processing data.

Right to access data

In any situation, the user may always remove personal data from any database or emails’ list or newsletters of the EGGMANN FREY AG. For that must use the link indicated in those emails or just by sending an email to dpo@eurolines.ch. Users must make prove that they are at least 18 years of age, otherwise, parents’ authorization is required to contract our services.

Links to third parties

Any transfer of personal data to a third country or other international organization will only be carried out within the framework of the fulfillment of legal or guaranteed obligations which complies with the applicable Community and national legal rules. The EGGMANN FREY AG website may contain links to other websites operated and maintained by third parties. Thus, any information that our Users may provide us will always be in accordance with the privacy policy of these web pages.

Customer area

If our Customers choose to create a personal account they will have access to a private area where they can directly and comfortably manage reservations using a password. Personal information and bank information requested will be processed with total confidence and only to facilitate the future use of the website. Also, this information and stored data can be erased at any time by the user in his/her personal customer account area.

External services

We also inform you that all received data needed for reservations at EGGMANN FREY AG may have to be processed by our partners (transport service providers for example) and subcontractors (our service providers) as well as by third parties (for example IT services, transports, customer support services and for sending emails and other external services to process payments).

Promotional Communication

EGGMANN FREY AG uses automated tools to send newsletters to customers and all users of the website. Personal data is used to send promotional communications and information that is relevant to the service, for example: to send messages and notifications that are necessary for the customer registration, customer account, tickets and travel information, travel information that are important according to the preferences or previous options of our customers.

This consent can be canceled or changed at any time using the links informed in those emails or through the email: dpo@eurolines.ch

Website Hosting

The hosting of the website and our specific services requires automatic access data for various purposes. The data processing agreement that regulates responsibility as a web host enables us to comply with GDPR.

About Automated information – When you visit our website we receive information that is personal information – and includes your IP address, referral URL, exit URL, browser software, operating system, and / or clickstream data.

Cookies

Session Cookies

Cookies are small information files that are stored in the User / Client’s computer through the Internet browser. If you do not wish to use cookies or wish to remove cookies, you may prevent them from being stored through your browser settings and tools. However, blocking them may limit the correct functioning of our website.

Facebook Ads & Instagram Ads

These are essential tool for the success of advertising campaigns.
These cookies allow us to analyze the performance of our advertising campaigns on Facebook and any other social networks in the group. These cookies allow us to measure conversions across multiple devices and allow our company to optimize the display of these ads. They can also create personalized and targeted audiences from website visitors.

GoogleAds

It’s a Google advertising service. It is also an essential tool for the success of any advertising campaign in Google.
These cookies allow us to analyze the performance of our advertising campaigns across Google’s various ad platforms. These cookies allow us to measure conversions across multiple devices and allow us optimizing the display of these ads to the market. They can also create personalized and targeted audiences from website visitors.

Google Analytics

It is a Google service whereby by registering on a site you receive a code to be inserted into the registered page and, at each view, visitor statistics are sent to the system and presented to the site owner. It was created primarily to help webmasters optimize their websites for marketing campaigns.

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